Capitec bank

We as people go to this bank's thinking our money is safe but as for capitec we are just waiting our time.on the 31st of October 2021 my aunty received a call from vodacom ,Ntinana Linah Kekana and shes 64 years old wen she answered the phone the person who called told her that he's from vodacom and there's someone who wants to do a sim swap with her number that person knew my aunty id number full names and surname and the cell phone shes using he asked my aunty to confirm her names and Id after he hang up the phone immediately said sim not registered .on the 1 st of November 2021 she went to vodacom to ask for their help and they told her she must bring R40 and told her to go to wonderpark .on the 3rd of November my aunty sassa grand were paid in her account but her sim card was not working we couldn't see any notifications or transactions we didn't think the was serious problem we just thought the problem its only the sim card .6 November 2021 we went to the mabopane capitec bank the person who works at front gave us an attitudes when he heard why we came before we could even explain further he told us that we knew were the money went .They gave her her bank statement the saddest thing is that the money was in on the 3rd of November 2021 and went out the very same day they told her she transferred the money to another account ,how can she do that while her sim its not working its blocked and she can't even do those cellphone bankings they told her there's nothing they can do all they can do is block the account of the person they transferred the money into and that they can't trace the person who did that but the account number is there .they didn't even come up with the solution nothing to prove that they are working with this people who are *****ing from poor people .we survive by that money but now it's gone because we trusted so called ****ed capitec . We need that money back !!!