Capitec bank

I got ****med on Thursday ( 18 November 2021) by Google for an online purchase of R646.99, I visited the branch in cosmo city shopping center asking them to return my money because I never approved the purchase, but the consultant in the branch told me that in order to log a dispute they would have to charge me R169.00, but this does not gurantee that I would get my money back What infuriates me is that she could not seem to be bothered by what happened to me. How is it that Capitec sent me a message on Tuesday (16 November 2021) informing me that they stopped ********** purchase on Google and next thing, the purchase goes off on Thursday? How is it possible for such things to happen to my account, when I have entrusted capitec to protect my money, yet they allow such to happen? I want my money paid back to me in full and I want to leave their bank, I don't trust them anymore with my money.