Capitec Ban

Hi I write this with great disappointment, I deposited money at one of the atms at Killarney Mall ,17 October, unfortunately the machine , some how got Out of Service, and the amount got stuck inside, therefore I went inside the bank and logged an incident, and I was therefore promised within 24 hours , the amount will be deposited,to the account I was depositing to, went back to the bank following day , and they told me the matter has been escalated,they will send someone to do a physical count within 48 hours by the ATM, days have passed still no solution, feel like my matter is not being taken serious.nm