Capitec Ballito junctiob

Hi

I was at the Ballito junction Capitec and took out a cash send that has a torn note, I weny to enquire and was sent to a teller who told me about a process of 24/hours , I asked for a manager as I needed it sorted out, 5 mintues later she came back with a lady wearing a red doek saying she's an assistant of some sort, she looked at the teller and repeated same thing teller had told me, in this case I feel like they could have found a way to assist instead they came to me with the same narrative that could not help me in anyway

Very annoying and disappointing service That 1 star is accurately zero rating