Capitec

I bought data on capitec mobile banking on 12 /08/2020. I realized that my purchase was not successful but the money was deducted from my bank account. I attempted the transaction again and it was successful. The money was deducted from my account again. I then contacted them as soon as their contact center opened and I was advised that they will investigate and get back to me. It is now more than a month later, and I've followed up with them quite a few times but with no success or resolution. I called them last week and the lady that I spoke to requested that I get proof from my network provider that my account was only credited with data once on that day. I got the proof and sent it to her, but I haven't had feedback. I called them and followed up on the query and the gentleman that I spoke to advised me that he cannot see any progress on my query. Can SOMEONE from Capitec contact me so that we can resolve this issue ASAP