Capitec bad service. Wrong debit dates
I am a capitec account holder and have a debit order that goes off each month on 25th.
To my surprise it went off on the 14th and when I could not even reverse it. When I queried the debit., I was just told it's been investigated. To date its still being investigated.. What's there to investigate, when you took my money on the day that you are not supposed to? No one is getting back to me and I'm even considering leaving this bank as this is now thee 3rd time this happens. And it takes days before you even get an response. I really regret switching over to this bank and would never encourage anyone to do the same
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Capitec Bank's replyOfficial
22 Dec 2022, 13:24Good day Thuso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply22 Dec 2022, 13:24
Official
Good day Thuso
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
's updateReviewer Update
22 Dec 2022, 14:28Another day? You must be kidding you took my money last week, and another week is ending and you are still assing to someone to assist me.
Just refund my money.
Just refund my money.
's update22 Dec 2022, 14:28
Reviewer Update
Another day? You must be kidding you took my money last week, and another week is ending and you are still assing to someone to assist me.
Just refund my money.
Just refund my money.