Capitec , bad service

I had a debit order that went off on an unauthorised date way earlier than the agreed day.

I called the contact centre and spoke to siphons who transfer me to a **** of a team leader who said my money will be returned on the 24th and she will contact me on the same day.

6 days later m, no call no money returned. I called Capitec again on 30th and spoke to 14 different consultants who kept on putting me on hold and dropping with no call back.

Only one consultant called back and and tried to assist with no success.

Asked to speak to manager and was transferred to Kim (teamleader) another **** who said she will contact me before cob on 30th and never did.

This bank thinks people are stupid actually.

I’ll be changing banks and leaving this **** bank nxa