Capitec Bad service

whoever that is happy with Capitec Service must be really luck. For over 10years i have been using this very same Bank but never experienced such i even feel like they've changed management everything is a joke nothing get to be resolved. -I was ****med money and reported the case it's been over 21days with no feedback. -Had two unauthorized debit and Devan Bailey did not assist after the Team leader instructed him on what to do. -Now because i am sitting here with unresolved issues and my money is gone i tried applying for access facility credit 3days ago and i am still waiting for someone to call me................yoooooooooooooooooooh ai!!!!!!!!!