JB
Jacques B
1 reviews | Active since Feb 2021
27 Feb 2021, 11:05
Capitec Bad Service
I visited Capitec in Lakeside Mall for the first time to assist my Dad with stopping a debit order on his account. I am so glad I am not a customer of Capitec Bank and I will never be a customer or do any bussiness with Capitec. This is the worst service I have ever encountered. My Dad is a Pensioner and it seems he is just another number on the wall. POOR,POOR. VERY POOR.
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Replies (2)
Capitec Bank's replyOfficial
27 Feb 2021, 11:15 Good day Jacques
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Feb 2021, 11:15
Official
Good day Jacques
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Mar 2021, 18:19Good day Mr Bronkhorst As discussed telephonically, you have informed me that the matter has already been resolved and we have noted your concerns. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply04 Mar 2021, 18:19
Official
Good day Mr Bronkhorst As discussed telephonically, you have informed me that the matter has already been resolved and we have noted your concerns. Kind regardsComplaint ManagementCapitec Bank