Capitec bad service.

I have a loan that deducts R 7027.99 with Capitec Bank, On 23rd April 2023 I paid R 1500 and the following day a consultant called to confirm the amount paid, than I made an arrangement with them for the amont of R 1 500 that will be deduct on the 20th of each month on my FNB acc. On the 29th April I received money from my previous employer that I was not expecting and Capitec deducted R 7027.99, that was not the date agreed on. I went to the branch and called I was told that is how the system is, its their tracking system and they will only give back 50% of the money I instead of the full amount however they refused. They paid the 50% on my capitec account not the FNB account. I never instructed them to pay on my capitec account and they never even asked.

I missed my homeloan payment of R6 500 cause of capitec.

I'm very angry and disappointed. I will be happy to recieve the rest if my money from Capitec as I'm financially in strain.

Your assistance will be highly appreciated.