Capitec bad service

I sent a cashsend on the 18 from my account to myself because I did not have my card and needed to get medication but I couldn't get the money as there was an issue with the ATM. I went to the bank to report the matter on the same day and the consultant asked for the C number, we tried it again on a different ATM and it still said voucher cannot be redeemed.

I was given a reference number and told to return in 3 to 5 days which I did and I still did not get help. Instead I waited for over an hour and I was given another reference number and told to return after 3-5 days. I went again today and same story, I had to wait for an hour and was told they still investigating the matter and I should return in 7 days.

I needed the money to get my treatment and I still have to wait while I'm defaulting on my medication.