CAPITEC BAD SERVICE

I have always had good service from this bank. BUT, my recent experience tells a different story. I got my mom to open an account with them, she lives in East london. I had power of attorney over her account, I live in Cape town. the idea was for me to open a fixed term savings account for money that will come to her immanently. the employee at the E.L. capitec branch assured me that I can do this in CT; I have a secondary card for her account and power of attorney. I explained to the employee what the reason is I need this power of attorney!

back in CT, its now time to activate this fixed term account. at the KENILWORTH branch I am told that I cannot do this, MY MOM HAS TO DO IT!!!!! the kenilworth employee phones the help line. they cannot help. the branch manager cannot help. eventually I get to the REGIONAL MANAGER... 1. she promised that they will TRY to solve this problem. I found TRY unacceptable and explained that my mom will loose a large amount of interest EVERY DAY if the money is not fixed - she is a pensioner and needs to live on this money! 2. she said she is making IMMEDIATE WORK of this problem, took my number and will get back to me ON THE SAME DAY!!

This never happened!

Now my immobile mom has to go into a CAPITEC branch in E.L. to open this fixed term savings account!!!

SO, in my years of experience with capitec, understand this: THEY ARE SIMPLISTIC IN THEIR BANKING - THIS MAKES IT IMPOSSIBLE FOR THEM TO DEAL WITH OUT OF THE BOX PROBLEMS.

I suggest you stick to your bank if unusual things occur with your finances; capitec cannot hep!!