Capitec Bad service

Good day

I just got from Capitec bank, as i wanted to get help for a ****med transfer of money and yet the concultant called the headoffice and they told me that i should get a court order first stating that the court gives Capitec the permission to do an investigaton on the money that i send so what happened to the words saying that you have to go to the nearest branch within the 3 days to get this investigated.

I am working and when will i get to court and when will this investigation be done as the person could still hav the money in the account and be caught. Are we still using the technology of the 1980 or what because some clienys can be helped but others can be switched off.

This Money was send to a FNB accaount so they coould just check with FNB and reversed my money.

I even know that with our work account she always get help when she tranfered money to the wrong banking accounts.

Please i need my money back.