MM
Minah M

1 reviews | Active since Aug 2021

24 Aug 2021, 11:49

Capitec- Bad service

There was an incorrect deposit into my account the person went and reversed the money. They called me and I gave them authority to reverse. On Saturday another recall was done into my account, no one called me. Sunday I went to the branch to report this was given the reference number said by Monday it will be resolved it’s Tuesday and the money is still not back into my account. Think I’ll just go and close the account because our monies are not safe there.

0
Replies (3)
Capitec Bank
Capitec Bank's reply24 Aug 2021, 11:54
Official
 Good day Minah

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
MM
Minah M's update24 Aug 2021, 11:56
Reviewer Update
I don’t want a phone call I want my money back in my account
Capitec Bank
Capitec Bank's reply24 Aug 2021, 12:31
Official
 Good day Minah

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank