Capitec bad service

After various reviews i still have the same issues regarding a debietorder for Telkom. While being in Canada for the last 9 months,Telkom has carried on wit a debitorder for a service that did not apply for even after cancelling it twice and having a conference call with Telkom and Capitec. Debitorder payment is requested by Telkom 24/25 th for amounts six times more. Apparently I am in arrears for something i did not want and they say how much of the product i used while i'm not in the country, to start with. For the last two weeks i get no response from Capitec not even on a matter relating to a payment made to my account. I have requested Capitec to cancel this debitorder on many occasions. I am closing my account as soon as i get back on 30 November. I am done.