Capitec Bad service

Hi

Please assist I have an account at capitec that I normally use for business and personal staff as I am currently not working, it was recently put a stop status on it. I then went to seshego circle centre capitec bank(polokwane) to inquire about it,i was assisted by the lady called Elizabeth who called forensic department to check what was happening and they said some one reported that there was a *****ulant activity that was going on ,on my account ...I then asked if are they able to see who closed it on their system, she then said no ..the reason I went to the bank number 1 I wanted to know why my account was not functioning and number 2 i got a deposit after my account was closed and wanted to access the money, but I couldn't..she then told me that I need to have a proof that shows names of the account holder who deposited money into my account,I then agreed to provide them wit it. The following day I went to the bank again with the depositer's bank statement and requested to be assisted by Elizabeth they agreed. She then said after I gave her that statement this is not going to work I told you to bring us a proof of payment of that day the transaction occurred, I got very angry because she never told me that before. Taking my time and effort I then called the lady who send me the statement and asked her to send me her proof of payment, she did that I forwarded the statement to the manager(Penny) via whats app because I didn't have data by then ....she then forwarded the document to one of her colleagues to send it to the bank's email address,which took it forever to be received. It finally came through to them and penny the manager fowarded the document to forensic.then the consultant (Elizabeth )called the dapartment to check if they have received it or not,they then said yes but they need to confirm with FNB the detail's of the account holder, then they will send the email to the branch after confirmation, and the bracnh will then call me to come and withdrew my funds.after that I left the bank very disappointed and confused. I was at the bank at around past 9am I left the bank at around 12am.I then called the branch again that day at 16:16 to check if my case was attended I requested to speak to Elizabeth again, this time she gave me attitude and she started shouting at me telling me when I was asking if forensic contacted them back.she said to me "they are not going to work according to how I the client want",if I see that she hasn't called me that means there was nothing came back from forensic department .I then asked if she could make a follow up she then said no that's not how she works I should wait until she contact me.. I am stressed and very disappointed in Capitec and the employees of that branch. All I wanted was my funds since they cannot help me with the card that was stoped without letting me know.I have a kid that I needed to pay for her school fees with that money, she is now at home not attending because I couldn't pay for her fees..I have decided to close my account due to this matter because first of all Capitec was unable to protect my account but decided to close it up without my concern and secondly they are giving me a tough time accessing my funds.and thirdly employees of seshego circle centre capitec bank don't know how to assist clients patiently and they are even not willin to go an extra mile for a client..I have been using capitec account for more than 10 years now I have never come across such metter and I have never got bad treatment like the one I got from that branch.customers service it's a dead situation that they have in that branch..this incident happened the whole week of last week me going in and out of the bank without a proper explanation .last time I went there it was on the 05-03-2020.and still waiting even now

Please help

Kind regards Complainant