Capitec bad service

I had a chat with one of the agents o Capitec what’supp Her name was Bianca she refused to give me her surname when i told her i will write a review on Hello peter she said they are not allowed to give out their full names and surnames which is not true according to the fais act She asked me to confirm my names and email address as part of the security questions Which i did She then said I failed the questions and i must go to a brach How can i fail my own name? She did not want to work thats why she pushed me to a branch And she was very rude I dnt know how they hire ppl like that