EP
Elize P
1 reviews | Active since May 2018
29 Jun 2019, 21:45
Capitec bad service
I cancelled an online purchase and for 3 weeks now I am battling to get Capitec to release the payment back to my account. They have received two requests from Woolworhts already, I sent 3 e-mails and 2 calls to the call centre and Capitec is just ignoring me. What more must one do to get one's own money back?
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Replies (2)
Capitec Bank's replyOfficial
01 Jul 2019, 12:38I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jul 2019, 12:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Jul 2019, 11:10Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jul 2019, 11:10
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank