1 reviews | Active since May 2016

09 May 2016, 14:20

Capitec Bad Service

<p>I opened a Global One account with Capitec bank in October 2015.&nbsp; I have successfully bought</p> <p>online for the past 6 months.</p> <p>Last month's purchase was declined. The representative and manager could not give an explanation. After 3 calls to headoffice (2 hours in Somerset Mall Branch) the best answer I got was that the purchase was not allowed because I am trying to do a stop order on the account which is not allowed.</p> <p>Their advert clearly says shopping online. It was done successfull y for 6 months. All the amounts are different so can't be a stoporder.</p> <p>Noone bothered to come back to me although the assistant manager did promise they would.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply10 May 2016, 14:18
Official

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank