1 reviews | Active since Dec 2016

23 Dec 2016, 12:29

capitec bad service

<p>i bought airtime from my phone using capitec and money went out of my account but the airtime was not loaded i phone the customer service number and was told to go to my branch to report the matter ,and i was told that it will be attended to 3 weeks later i am been given the run around and all i want is my money back they can see that money has been debited out of my account</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Dec 2016, 12:44
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank