CAPITEC BAD SERVICE

in Nelspruit , I made a cash deposit into a atm at the hyper valley centre, the machine took my money , I reported the incident reference number ***9, now I must wait 14 days for answers I think this is bad service, it was confirmed at the branch the money was found- Disgusting- I was informed on the Telephone by Capitec customer care that it will take 24 hours- reference number ***9,