QD
Queen D
1 reviews | Active since Aug 2024
16 Aug 2024, 10:49
Capitec bad service
I’m so disappointed on Capitec .My account was blocked because I received money from someone who’s account was reported and I got affected also .i went to submit every document they wanted which was affidavit and a copy of ID but there’s still there’s no feedback from the forensics ,I’m now struggling with my kids cause we cashless since all my money is closed up on the account,is there a way they can speed up the process of all this cause that’s the only bank account that has my money.
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Replies (2)
Capitec Bank's replyOfficial
16 Aug 2024, 12:17Hi Queen D, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply16 Aug 2024, 12:17
Official
Hi Queen D, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
QD
Queen D's updateReviewer Update
04 Sept 2024, 22:35This is getting out of hand Capitec. I waited 3weeks for my account to be opened and it was opened 2days after I posted a review yet my money on my flexi account is not yet been released and put back on my account instead your workers and *****ulent department keep on giving me new incident reference it’s now a month since I have been waiting for my money this is nonsense kindly take action when we log our complaints and release my money on unprocessed transaction.it’s enough now ,take your customers serious .
QD
Queen D's update04 Sept 2024, 22:35
Reviewer Update
This is getting out of hand Capitec. I waited 3weeks for my account to be opened and it was opened 2days after I posted a review yet my money on my flexi account is not yet been released and put back on my account instead your workers and *****ulent department keep on giving me new incident reference it’s now a month since I have been waiting for my money this is nonsense kindly take action when we log our complaints and release my money on unprocessed transaction.it’s enough now ,take your customers serious .