JA
John A

1 reviews | Active since Jun 2018

31 Jul 2025, 08:03

Capitec - bad quality cards or just a ****?

My issue is with Capitec bank card system and the BAD LOW quality of your bank cards

Let me explain:

Every year I have to replace my bank card 4-5 times due to malfunctioning at ONLY the Capitec ATM's , it will work fine with ANY other bank and paypoint in the shops BUT it stops reading the bank card ONLY at the Capitec ATM's.

NO other bank has this problem with their bank cards (debit or credit) at all. So why ONLY with Capitec's bank cards?

According to Google Capitec has over 24 mil clients , so I an definitely sure that I am not the only client as my wife and a few friends experience the same problems , so at R75 a pop I can only imagine the income for Capitec , lets say out of the 24 million about 2 million has to replace cards a year that is a staggering R150 000 000 per year income

Is the cards designed intentionally like that to give problems so that it must be replaced every couple of months or is it just bad quality?

I would realy like to be informed why it is only with Capitec bank that we experience this?

0
Replies (1)
Capitec Bank
Capitec Bank's reply31 Jul 2025, 08:35
Official
Good day John Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank