Capitec, bad customer service, possible *****ulent processes.

Good day,

I had a loan with capitec which was paid up last month however capitec had failed to charge the service fee to the last installment.

This month on the 25 may 2023, I was doubled charged the service, and when i asked why i was charged the reason given was due to owing on capitec loan, but that did not make sense because capitec failed to charge the service fee last month, and then this month charged me a service fee on a service fee, that was not originally added to the last installment as it should havd been, the process by the fault of the bank however the collection persons Loreta says its no one fault. I has aksed her how is it that every month prior to the last payment the service fee was included but only in the last installmentthe fee was not included.

I had spoken to 5 people who failed to get me to speak to a manager. I spoke a With a lady from collections who put me on transfer to a Team leader for over 18min.

In total my calls with trying to have this query resolved is under an 1 hour with no solution, and being transfer to many departments and people with the phone ringing for more than 5 minutes at a time to just end having my call cut.

People I spoke with: Mbalenhle Emalda Titaji Quinton Loreta who was suppose to transfer me to team leader Peter mokhetsi.

Eventually the call had ended it self.

Capitec is doing *****ulent transactions by charging services on services fees that they failed to charge in the first place.