1 reviews | Active since Oct 2021
CAPITEC BAD CUSTOMER SERVICE AND INCOMPETENCE
Money I had invested in 2016 is due to pay out at the end of October 2021.I made a call in the beginning of the year and requested that the money be released earlier. Once I had made the request I was advised that the invested money had been lost and that everything was being done to recover it.
I made a call again in about July to which I was advised that the money had been recovered but that it was placed in a frozen account. I made a follow up call on the 19th of October and was told that forms needed to be sent and completed and sent back to which they would insure that the money was paid out at the end of the month.
It is now 4 days after the fact and I have not received any forms, I find this highly unacceptable as this money invested is rightfully mine and I now have to beg to have it RELEASED!!!
I EXPECT THIS MATTER TO BE RESOLVED SOONEST!
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Again it has been 5 days and I have had no response at all. This is beyond a joke now, the service I am receiving is **********. You were more then willing to take my money but now after your incompetence I am left to beg for money that is rightfully owed to me.
I expect a call by close of business today.
Again it has been 5 days and I have had no response at all. This is beyond a joke now, the service I am receiving is **********. You were more then willing to take my money but now after your incompetence I am left to beg for money that is rightfully owed to me.
I expect a call by close of business today.