HF
Hilda F
1 reviews | Active since Dec 2021
05 Aug 2022, 09:15
Capitec Bad Customer Service
Received this message from Capitec 36 hours ago, still can't use app or online banking. No updates at all from Capitec about what the Actual problem is. This is not accceptable. We can't pay bills or even get into any details of our accounts. Extremely bad service. Not even the USSD is working
Capitec: We're experiencing connectivity issues on our app, *120*3279# & Internet Banking. ATM and card services are working. We apologise for the inconvenience
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
05 Aug 2022, 09:17Good day Hilda
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.
Capitec Bank's reply05 Aug 2022, 09:17
Official
Good day Hilda
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.
HF
Hilda F's updateReviewer Update
05 Aug 2022, 09:36In SA we do mobile / banking for the simple reason that there is so much crime, as pensioners we can not afford to carry cash because of this, Capitec you should know this. You can't even give a time frame for this Issue.
HF
Hilda F's update05 Aug 2022, 09:36
Reviewer Update
In SA we do mobile / banking for the simple reason that there is so much crime, as pensioners we can not afford to carry cash because of this, Capitec you should know this. You can't even give a time frame for this Issue.
Capitec Bank's replyOfficial
06 Aug 2022, 08:06Good day Hilda Fourie
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.
Capitec Bank's reply06 Aug 2022, 08:06
Official
Good day Hilda Fourie
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.
We are aware of the current system issues impacting your banking experience.
Our App is currently unavailable and our IT team is working on fixing the issue.
Please continue to use your card to pay or withdraw cash.
We apologize for the inconvenience.