ZB
Zikhona B
1 reviews | Active since Dec 2023
05 Dec 2023, 09:09
Capitec Bad Customer Care
Capitec Forex Management don't care about their clients which are residing overseas. I have been doing a follow up with them everyday on the International Transfer from my offs**** account to South Africa since 01st of December and no one seems to bother addresses me regarding the status on money.
Mind you we are working abroad and have left kids behind in South Africa and it's December time and Capitec doesn't seem to care of their clients wellbeing as well as their families that are left behind.
Tons and tons of emails and follow up with no response just because we can't call them when are overseas.
Such a bad customer experience from thos Bank, yet their slogan are "How can we help you" whereas they are the ones who giving us stress about their bad customer experience.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
05 Dec 2023, 09:21Good day Zikhona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Dec 2023, 09:21
Official
Good day Zikhona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZB
Zikhona B's updateReviewer Update
05 Dec 2023, 09:40Thank you for the response and we have lost our temper saying the account number that I have gave them was incorrect and I must correct it whereas some days they process the International transfer without me writing the account number on the mail because the correct account number was inserted during the initial transfer. It simply means that Capitec didn't do their job and now they want to hold to the incorrect account number on the mail even though the correct one was inserted when doing the transfer.
That's very frustrating and especially with the fact that we can't even make calls to them because we are outbound. To top it up if they haven't noticed that account number was incorrect on the mail why only after couple of days writing to them with no response they only telling me that account was incorrect.
On top of that this month I have made two transactions and they didn't even need me to give them my account number on the mail because it's there when transactions was made. A month before I didn't have to furnish me with my account number because it was also there.
Trying to hold on to something that doesn't make sense it's still frustrating, can Capitec deal with this internally we can't be suffering in other countries and been treated like this by this bank.
That's very frustrating and especially with the fact that we can't even make calls to them because we are outbound. To top it up if they haven't noticed that account number was incorrect on the mail why only after couple of days writing to them with no response they only telling me that account was incorrect.
On top of that this month I have made two transactions and they didn't even need me to give them my account number on the mail because it's there when transactions was made. A month before I didn't have to furnish me with my account number because it was also there.
Trying to hold on to something that doesn't make sense it's still frustrating, can Capitec deal with this internally we can't be suffering in other countries and been treated like this by this bank.
ZB
Zikhona B's update05 Dec 2023, 09:40
Reviewer Update
Thank you for the response and we have lost our temper saying the account number that I have gave them was incorrect and I must correct it whereas some days they process the International transfer without me writing the account number on the mail because the correct account number was inserted during the initial transfer. It simply means that Capitec didn't do their job and now they want to hold to the incorrect account number on the mail even though the correct one was inserted when doing the transfer.
That's very frustrating and especially with the fact that we can't even make calls to them because we are outbound. To top it up if they haven't noticed that account number was incorrect on the mail why only after couple of days writing to them with no response they only telling me that account was incorrect.
On top of that this month I have made two transactions and they didn't even need me to give them my account number on the mail because it's there when transactions was made. A month before I didn't have to furnish me with my account number because it was also there.
Trying to hold on to something that doesn't make sense it's still frustrating, can Capitec deal with this internally we can't be suffering in other countries and been treated like this by this bank.
That's very frustrating and especially with the fact that we can't even make calls to them because we are outbound. To top it up if they haven't noticed that account number was incorrect on the mail why only after couple of days writing to them with no response they only telling me that account was incorrect.
On top of that this month I have made two transactions and they didn't even need me to give them my account number on the mail because it's there when transactions was made. A month before I didn't have to furnish me with my account number because it was also there.
Trying to hold on to something that doesn't make sense it's still frustrating, can Capitec deal with this internally we can't be suffering in other countries and been treated like this by this bank.