Capitec bad call centre agent

Capitec took double installments on my loan account when I called in the couldn't explain why,I asked for a reversal which was done after an hour then they took the money out of my account again as a loan installment.i went to the branch on Saturday 2 May the the consultant said it will be done after an hour that was 9:00,it's 14:07 I called the call centres they said they reversal was never processed.what **** services Capitec delivers.feels like the consultant was just there for11:00 to come so she can go home. Never again do I want to use Capitec services again.will pay them finish and close my accounts I think Capitec should send the call centre agents for constant training and should not allow them on the phone's if they cannot assist people properly.I hope their quality assurance department listen these calls and take action