tB
thommy B

1 reviews | Active since Jan 2018

13 Jul 2019, 21:34

Capitec bad bank

Opened a credit card with you. I stay in Gauteng. Within two weeks I see on my credit card statement that there was a purchase with my card in Port Elizabeth for R241.

I called your customer service. The lady on the phone was rude and sounded uninterested in complaint.

She said i have to freeze the card and have to pay R65 to open a new one. They will investigate the person who was able to purchase with my credit card.

What the HELL?

What kind of ****ed up system do you have? You should protect your client's confidential information.

How does someone have access to my my card whilst the card is with me? To top it up, someone from Port Elizabeth?????

You better deal with this nonsense. You won't hear the end of me.

Your system is ****ed up. FIX THIS!!!!!

Call him on ***

0
Replies (2)
Capitec Bank
Capitec Bank's reply15 Jul 2019, 09:57
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
 
Capitec Bank
Capitec Bank's reply17 Jul 2019, 16:26
Official
Good day

As discussed telephonically, I trust that your matter is now resolved.

Kind regards
Complaint Management
Capitec Bank