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RIANI W
1 reviews | Active since Aug 2021
28 Oct 2025, 08:27
CAPITEC BAD BAD SERVICE
I asked Capitec bank to assist me by stopping online purchases that is continuously going off my account (monthly) ....they emailed me back asking the dates and amounts of the transactions - keep in mind this was the 13th of October...ever since then- nothing, no feedback no help no nothing, i have been emailing them constantly without any replies from them and both the purchases went off again this month after i gave them the details which they did not even bother looking at. which means that they did not attend to my inquiry as they felt it is not important. VERY VERY SAD - these are things that will make you change banks. when it comes to your personal money you want to know that you have support from your bank to help you from any ways of losing money thats going out of the account you hold with that certain bank, but no not Capitec bank. VERY VERY DISAPPOINTING.
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Replies (3)
Capitec Bank's replyOfficial
28 Oct 2025, 08:36Good day Riani,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Oct 2025, 08:36
Official
Good day Riani,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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RIANI W's updateReviewer Update
29 Oct 2025, 12:28Good day
Please note that your designated official has contacted me, not friendly... she spoke so fast i did not hear her name. She then told me to block my card cause that is the only way to stop the specific amounts from going off my account....which i did on Friday 24/10/2025 already as i told her and the amounts STILL went off from my accountAFTER BLOCKING THE CARD - EVEN AFTER THAT IT WAS DONE WRONG.. she then not friendly, bluntly like that told me oh she or they will call me back and yet here we are 12:24pm the following day and still NOTHING. I want this cash back in my account as I have been trying to sort this out this whole month, I have blocked my card but because someone at capitec did not do their job properly the amounts still went off from my account and now someone isn't bother doing their jobs at capitec again by getting back to a client with regards to a query that has been going for days. VERY VERY VERY BAD CLIENT SERVICE i would say.
Please note that your designated official has contacted me, not friendly... she spoke so fast i did not hear her name. She then told me to block my card cause that is the only way to stop the specific amounts from going off my account....which i did on Friday 24/10/2025 already as i told her and the amounts STILL went off from my accountAFTER BLOCKING THE CARD - EVEN AFTER THAT IT WAS DONE WRONG.. she then not friendly, bluntly like that told me oh she or they will call me back and yet here we are 12:24pm the following day and still NOTHING. I want this cash back in my account as I have been trying to sort this out this whole month, I have blocked my card but because someone at capitec did not do their job properly the amounts still went off from my account and now someone isn't bother doing their jobs at capitec again by getting back to a client with regards to a query that has been going for days. VERY VERY VERY BAD CLIENT SERVICE i would say.
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RIANI W's update29 Oct 2025, 12:28
Reviewer Update
Good day
Please note that your designated official has contacted me, not friendly... she spoke so fast i did not hear her name. She then told me to block my card cause that is the only way to stop the specific amounts from going off my account....which i did on Friday 24/10/2025 already as i told her and the amounts STILL went off from my accountAFTER BLOCKING THE CARD - EVEN AFTER THAT IT WAS DONE WRONG.. she then not friendly, bluntly like that told me oh she or they will call me back and yet here we are 12:24pm the following day and still NOTHING. I want this cash back in my account as I have been trying to sort this out this whole month, I have blocked my card but because someone at capitec did not do their job properly the amounts still went off from my account and now someone isn't bother doing their jobs at capitec again by getting back to a client with regards to a query that has been going for days. VERY VERY VERY BAD CLIENT SERVICE i would say.
Please note that your designated official has contacted me, not friendly... she spoke so fast i did not hear her name. She then told me to block my card cause that is the only way to stop the specific amounts from going off my account....which i did on Friday 24/10/2025 already as i told her and the amounts STILL went off from my accountAFTER BLOCKING THE CARD - EVEN AFTER THAT IT WAS DONE WRONG.. she then not friendly, bluntly like that told me oh she or they will call me back and yet here we are 12:24pm the following day and still NOTHING. I want this cash back in my account as I have been trying to sort this out this whole month, I have blocked my card but because someone at capitec did not do their job properly the amounts still went off from my account and now someone isn't bother doing their jobs at capitec again by getting back to a client with regards to a query that has been going for days. VERY VERY VERY BAD CLIENT SERVICE i would say.
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RIANI W's updateReviewer Update
26 Nov 2025, 11:44HELLO SIYA - TAKE NOTE
JUST LAST MONTH I COMPLAINED ABOUT THINGS GOING OFF FROM MY ACCOUNT EVEN AFTER I STOPPED MY CARD AND GOT A NEW ONE, NOW THIS MONTH AGAIN IT WENT OFF AFTER!!! TAKE NOTE AFTER THE CONSULTANT CALLED SIYA AT CAPITEC BANK TOLD ME IT WAS/STOPPED AND CANCELLED!!!! NOW THERE IS OTHER THINGS GOING OFF FROM MY ACCOUNT WHICH I CANNOT DISPUTE?????????? SOOOOOOOOOO FRUSTRATED WITH THIS BANK OR MORE EMPLOYEES WHO CANNOT GET THE JOB DONE PROPERLY!!!!!!!!!!!!!!!
JUST LAST MONTH I COMPLAINED ABOUT THINGS GOING OFF FROM MY ACCOUNT EVEN AFTER I STOPPED MY CARD AND GOT A NEW ONE, NOW THIS MONTH AGAIN IT WENT OFF AFTER!!! TAKE NOTE AFTER THE CONSULTANT CALLED SIYA AT CAPITEC BANK TOLD ME IT WAS/STOPPED AND CANCELLED!!!! NOW THERE IS OTHER THINGS GOING OFF FROM MY ACCOUNT WHICH I CANNOT DISPUTE?????????? SOOOOOOOOOO FRUSTRATED WITH THIS BANK OR MORE EMPLOYEES WHO CANNOT GET THE JOB DONE PROPERLY!!!!!!!!!!!!!!!
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RIANI W's update26 Nov 2025, 11:44
Reviewer Update
HELLO SIYA - TAKE NOTE
JUST LAST MONTH I COMPLAINED ABOUT THINGS GOING OFF FROM MY ACCOUNT EVEN AFTER I STOPPED MY CARD AND GOT A NEW ONE, NOW THIS MONTH AGAIN IT WENT OFF AFTER!!! TAKE NOTE AFTER THE CONSULTANT CALLED SIYA AT CAPITEC BANK TOLD ME IT WAS/STOPPED AND CANCELLED!!!! NOW THERE IS OTHER THINGS GOING OFF FROM MY ACCOUNT WHICH I CANNOT DISPUTE?????????? SOOOOOOOOOO FRUSTRATED WITH THIS BANK OR MORE EMPLOYEES WHO CANNOT GET THE JOB DONE PROPERLY!!!!!!!!!!!!!!!
JUST LAST MONTH I COMPLAINED ABOUT THINGS GOING OFF FROM MY ACCOUNT EVEN AFTER I STOPPED MY CARD AND GOT A NEW ONE, NOW THIS MONTH AGAIN IT WENT OFF AFTER!!! TAKE NOTE AFTER THE CONSULTANT CALLED SIYA AT CAPITEC BANK TOLD ME IT WAS/STOPPED AND CANCELLED!!!! NOW THERE IS OTHER THINGS GOING OFF FROM MY ACCOUNT WHICH I CANNOT DISPUTE?????????? SOOOOOOOOOO FRUSTRATED WITH THIS BANK OR MORE EMPLOYEES WHO CANNOT GET THE JOB DONE PROPERLY!!!!!!!!!!!!!!!