JR
Jean R
1 reviews | Active since Mar 2009
04 Dec 2023, 20:34
Capitec bad at resolving complaints - report to Ombudsman!
Capitec's malfunctioning system caused me to incur R14,400 penalties at SARS. The repeated complaints I lodged at Capitec were simply closed without attending to my complaint. Eventually I lodged a complaint with the Ombud. It was easy to do - I simply completed an online form and within a week Capitec reimbursed me the full R14,400
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Capitec Bank's replyOfficial
04 Dec 2023, 20:39Good day Jean
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Dec 2023, 20:39
Official
Good day Jean
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank