Capitec back office is useless and inconsiderate

Capitec bank systems are such a nightmare. We have been struggling to create a digital ID as required by Capitec. This process keeps failing since 13/11/2024. We basically do not have a bank account since then and it doesn't look like they know what they are doing. I spoke to Zuzile via chat on the 13th, she did not bother to assist or investigate the problem. She just went on and escalated the matter, when I asked what the SLA on this was, she said she didn't know [***]. 5 days later,no feedback from Zuzile/Capitec representative. I then contacted them again on the 18/11/2024 and spoke to Thami who has tried to assist before escalating to the so called systems or back office guys. He has contacted me more than once to provide feedback but at this point, there's not much he can do if the systems people are not interested in assisting with this issue. What is the point of having a bank account when we can't access it? I don't know what this digital ID is for & I honestly do not care because this is just an unnecessary process that nobody at Capitec knows how to fix. Today is the 22/11/2024 & still unable to access the account. Might as well open another bank account elsewhere