Capitec ***********

3 months ago I made a manual payment on a loan with capitec, they then proceed to take the same amount even after I had made the payment. We needed to reverse the one payment, this lead to all my accounts with capitec showing in arrears, I was assured my credit would be affected but guess what it was affected now my profile is messed up, I have increased my overall credit score but with capitec it shows as low, get this fixed!!!