Capitec *****

My Phone was ******. With all my phone AND Banking security, the ***** still managed to pass all my OTP, Face recognition, Pin AND Selfie security features and managed to transfer all my funds to his own bank account. A name, surname and cellphone number as well as the other bank account which has to be FICA is available to the ***** department, yet Capitec rep**** to me via SMS that they cannot recover my funds. I have escalated the case to complaints, I just keep on receiving emails back. Case closed. I am just wondering how without inside assistance, someone can pass ALL your BANKING security and still transfer all your funds out of your account. I honestly feel that Capitec do not protect their clients and just wash their hands with a reply email. Case closed. Extremely bad for me to have my funds in a Capitec account.