Capitec Authorised an unauthorised transaction even after I had reported that I had been ******

on Wednesday 26th May 2021, I was ******. The incident began at Makro Crown Mines. On that day, Makro Staff were on strike and the business used temporary staff who were wearing a badge for identification. A strange man donning the same badge approached me and I thought he was a Makro employee. He was helping me so in the process he stole my bank card, phone and managed to get my pin code. The ******s then transferred large amounts of money from my Capitec Account. They went further and bought large quantities of alcohol at Jumbo Liquor stores. I phoned the bank to notify them that that transaction was not authorised. The following morning, I went to the Rosebank Branch again to further request that the transaction for liquour not be authorised. Unfortunately, my bank still proceeded and authorised the transaction although I was told there was an investigation going on. I have just been told that my claim was denied because my bank card and pin were used. I fail to understand how that became part of the investigation fails my mind because that is what I reported that the ******s took my phone, cards and found my pin. They accessed the app and withdrew cash and send some as send cash. The bank went ahead and authorised a transaction that I had already reported as unauthorised.

I have jus