Capitec ATMs robbing us our hard earned money

I am a loyal customer of over 10 years, and I am really disappointed and will be moving my business to another Bank that values their customers. On the 02/10/2022 @ 10:28:57, I withdrew money to the amount of R3000.00 from an ATM situated in Rustenburg, Protea Park, Sasol garage. The money that I requested from the ATM was R3000.00, and the money that I got out was R800.00 and the receipt and SMSs notification showed that R1000.00 was dispensed. I immediately called the Capitec customer service to notify them of this issue and requesting that they do some investigations as I only got R800.00 from the ATM and not a R1000.00 as it shows on the records. I even asked the consultant if things like this happens/if they received such complaints and the lady assured me that I am not the first person and assured me that I must not worry as the matter will be resolved. The consultant also advised that Capitec don’t have direct access to the said ATM’s and that she will need to send a request to the company responsible for the ATMs for them to investigate the matter. After this complaint was lodged, I have not received any call from any person nor any notification advising how the investigations went up until I called in and was advised that no refund is due to me. How can that be possible for a refund not due to me where else the money that I got from the ATM was missing with R200???? – since well I was advised that Capitec don’t have direct access to this ATM are you sure that this company is not responsible for this missing R200 ???? I work hard for this money, and I cannot afford to lose R200 from my money which was caused by your ATM. There’re cameras in that garage and I believe that your ATM’s also have cameras – please look into the footage of that day when I withdrew and check how much was paid to me. I believe that even the machine inside the ATM that dispense money records the notes that it pays for each transaction. I can’t believe that for over 10 years that I have been with you this is how I am treated??? Since I have been with Capitec this is my first complaint of this nature I reported, and I want to say I am so disappointed. Once you have deposited back the money that is owed to me, please close off my accounts with you, I will move my business elsewhere since well I am not valued as a customer. Should this matter not be resolved to my satisfactory I will be escalating this complaint further to the Ombudsman.