capitec atms and customer handling

First of all let me say I actually like banking with Capitec. However there are a few things I would like for them to address. 1. the atm's at Ziyabuya complex open a bit late and shut a bit late. the atms open around 8pm, I use a taxi to get to work and at times I need cash but can't access. and by the time I return from work around 6pm the shutters have already come down. this does not make sense to us as customers since other shops are still operational till around 7pm. People now are starting to vandalize your shutters to access or deposit money. Clearly this shows a lack of customer responsibility on your part that customers must resort to such antics. I was at Kenako an customers joined in and held the shutters up after 6pm due needing to do transaction. I suggest you open your atms around 5am and at close at 9pm. These are complexes and they are guarded. 2. why is it that you go at 9am to change the atm money vault...why cant that be earlier and not interrupt business. 3. ziyabuya has only two atm and this caters for kwadwesi, kwamagxaki, klein school, slovo, ext...zwide veeplaas and a lot of informal settlement residents. this is why you have 50+ users in a line daily. you need to open another atm around this area cause the customer capacity is overwhelming. 4. Do you do surveys with your customers cause this a easily remedible situation. 5. and a cash send facility that can send to the others banking brands from capitec would be an idea. and you can charge a bit extra for the service. I want my incentive for this idea.

Think outside the box...capitec. I waited close to two hours just use the atm today