MZ
Makhumalo Z

1 reviews | Active since Mar 2019

22 Mar 2019, 09:56

CAPITEC ATM WITHDRAWAL NO MONEY CAME OUT. MACHINE WENT OFF

2019.03.21 at 17:48 I did a cash withdrawal of R3000 at CAPITEC ATM Zevenwatch Mall Kuilsriver 09ZA.

The machine switched off while I am waiting for my money to come out. I recieved withdrawal notification and money went out of my account without receiving it from the ATM.

I phoned Capitec but I did NOT get a satisfactory answer instead they said someone will phone me within 48hours tjooooo!!!!! Kanti where did this money go??

I waited on the ATM Machine for an hour hoping that my money will come out as the machine was on and off, dololo???

Capitec please solve this matter, I'm hungry, I need my money.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Mar 2019, 14:59
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank