Capitec ATM withdrawal

On Saturday 2nd of February I tried to withdraw money at a Capitec ATM. The requested amount of withdrawal was deducted from my account immediately but the faulty ATM didnt give my cash. I called Customer Care but the agent Refiloe Maloisane had me on hold "to check my details" for 22 minutes until my airtime ran out. I emailed customer care and has not received any feedback yet. Its disgraceful. I had to cancel my plans for the entire day because of this issue.