TB
Tarri B

1 reviews | Active since Jun 2011

31 Oct 2022, 22:12

Capitec atm took my R1000

So I went to deposit money into my Capitec card. The guy before me deposited money twice, he then stepped back and said the machine doesn't sound right. He got receipts. So I inserted my card. I put my R1000 cash into the machine. R50 notes x 4. R200 notes a x 2. R100 notes x 4. The machine then asked me which account I want I to go into on my card. And all of a sudden said deposit cancelled. I got no receipt. Nothing. Just the atm camera. It was at 20:45. When it said deposit cancelled I got no message stating my R1000 reflected. Then a random receipt stating withdrawel cancelled insufficient funds? But I never tried to draw money? The machine took my money. It then still gave me my card back. I took a photo of it then stating: out if service. For a whole minute. Where it switched back to normal like nothing happened. ATm 6899 in Delmas for deposits. This needs to be put into my account immediately.

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Nov 2022, 06:25
Official
 Good day Tarri

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank