Capitec ATM swallows money!

Capitec is a very unreliable bank. You cannot trust them with your money. I deposited money into a Capitec ATM and the machine opened for me to place my money it, my money fell into the machine and I had to push in the rest of my money and the thing closed. I waited for the screen to confirm receipt of my notes and there was nothing it was waiting for a new transaction and just took my card out! I became furious and went into the branch to report that this machine just swallowed R4000 and did not confirm receipt and never gave me a receipt! I checked my balance and it never changed!!!!!! The issue was escalated and I was informed that I will receive feedback after 48hours! 3 days later still no feedback. I call the call centre and I'm informed that the claim has been REJECTED yet is still open for further investigation and that it might take up to 14 days!!!!!!! 14 days!!!!!!!!!!!! The machine swallows your money and this is the resolution????!! What guarantee will I have that I will receive my money! Worst part I was told by the consultant that Capitec ATMs do not have camera footage!!!! Please somebody explain what kind of a bank is this????????!!!!!!. I want my money back!!!!!!!!! You have lost a customer of over 13 years Capitec. I definitely changing banks. This is disturbing!!!!!!!!!!