Capitec ATM swallowed my money!

Good day Capitec

I was at a Capitec ATM at Centurion Lifestyle Center to do a deposit for someone and once I begun the process of depositing the money, the ATM machine just said "out of service" after taking the cash and returning the card, once the card came out the machine just restarted.

I then proceeded to call the Capitec call center to tell them what had happened, they then told me that they would get the matter resolved between 24 and 48hours.

I called them today as it has been more than 48 hours and all they could tell me was that the matter was escalated and will be handled in the next 24hours, now all of the sudden the "24-48hours" was all a hoax because I have to wait longer to get the matter resolved.

I did not cause this problem so why am I made to wait so long?

There are security cameras in the center and most definitely security cameras near the ATM, so if this would help to get the matter resolved quickly then please go ask for the footage.