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Zandile S

1 reviews | Active since Apr 2021

09 Apr 2021, 12:15

Capitec Atm swallowed my money

Capitec ATM swallowed my money. On the 08th April 202 I was busy depositing money at Jubilee Mall ATM at about 20:50 I Chose the "Pay capitec client option then punched my account number cause I had forgotten my card at home then the ATM started counting money, instead of completing the transaction then then ATM automatically canceled the transaction and it went out of service immediately . Then my money was gone too. I immediately called the phoned customer care line and spoke to Amanda I furnished her with all the details needed. Whom advised that normally the transaction automatically fixes the problem, however she will escalate the query to the relevant department which I still haven't received my money nor a call from your department. Can someone call me urgently and tell me when will I get my money cause I need it asap.

Selma Zandile Shiburi Ref 8******5

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Apr 2021, 12:26
Official
Good day Zandile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

ZS
Zandile S's update12 Apr 2021, 10:57
Reviewer Update
How much noise do I need to make for me to get my money? I want my money before the end business as I also worked hard for it to be ****** by this stupid bank. How long does it take for you to do your investigations? You said a consultant will revert and I am still waiting one of your consultants said the machine normally fixes the mistake within 24 hrs it's more than 96 hours Capitec I WANT my money I am so disappointed with your service and how you treat your customers.