Capitec ATM Swallowed My Money!

Capitec ATM swallowed my money. September 29th i was busy depositing money at the Angelo Mall Capitec ATM at about 18:54.I Chose the "Pay capitec client option as i had forgotten my card at home the ATM removed all the faulty notes which i then took, by that time i haven't inserted any details as to where im depositing it to. it closed and started counting the money,next best thing the ATM says "Transaction Cancelled" And BOOM!!!! my money was gone too. I phoned the customer care line and supp**** them with all the neccesary information they needed. Worst part is that they wanted a specific amount that was deposited and how the hell am i supposed to know that if they said transaction cancelled. the next day i was withdrawing money and guess what! Same thing happened to the another person!!!!!!!!!!!!!! i went into the branch and reported the matter they asked me to come back after two days which i did just to tell me the matter hasn't been dealt with surely you guys can see there unallocated cash in you bank!

how is it possible to just cancel the transaction without returning the money?