KR
Khensani R
1 reviews | Active since Oct 2025
15 Oct 2025, 13:52
Capitec atm swallowed my card and money
Please help
Today, my mom's Capitec card and R2900 were swallowed by the ATM at Vanderbijlpark Shopping Centre. She was alone at the ATM, and when she reported the incident to the branch, the consultant checked the ATM but couldn't find the card. Although they gave her R200 for transport and blocked the card, no investigation case was logged. I'm concerned that her money might not be recovered. Can someone assist with this matter?
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Capitec Bank's replyOfficial
15 Oct 2025, 14:38Good day Khensani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Oct 2025, 14:38
Official
Good day Khensani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank