CAPITEC ATM STOLE MY R 2000

<p>PLEASE HELP, on the 18th of November 2016 i went to deposit money to a Capitec customer at one of their atm's at President Square in the Vaal, at around 13:15 i deposited the money on the atm and the the ATM SWALLOWED my money and did nt even give me an option to punch in the account number i was depositing the money to, i called capitec while standing at the atm and i was given a reference # ********** 4 which was was told would be resolved in 48hrs, to my suprise on wednesday the 23rd i received these smses from capitec to call (1 of 2) " ********** or 27 ********** 24 Regard Ref: ********** 4 " and (2 of 2) "Capitec Bank: The ATM was investigated and no surplus was found therfore no credit can take place, For any enquiries you may contact Cindy Sasman 086" , I then called them back and spoke to Cindy who adviced according to their ATM technicians there was no error with the atm and that there was no surplus therefore i will not be refunded, she adviced me she will escalate the matter to her senior who was supposed to get back to me yesterday on the 23rd before the end of business, who never bothered, I dont see why i should take the liablility for CAPITEC'S faulty ATM , coz from where iam standing to capitec this is just another couple of rands lost of their atm's , but to me this is my hard earned cash and I WANT MY MONEY BACK.</p>