1 reviews | Active since May 2025
CAPITEC ATM STOLE MY MONEY😭
I deposited R7000 into my Capitec account at a Capitec ATM located at Tibane Mall Matlala on June 30, 2025, between 18:55 and 18:57. During this transaction, the ATM clearly confirmed my account number and acknowledged receipt of the R7000.00 (Seven thousand rand) However, I did not receive a transaction receipt from the ATM, nor did I receive any SMS notification on my phone or an update on my Capitec app confirming the deposit.
In the morning of July 1, 2025, I went inside a Capitec branch to inquire about this missing transaction the Consultant was busy lodging self service and I received sms Updates on reference *** we confirm that your service request has been declined and closed, Please visit your nearest Capitec branch and after that received another sms to email *** for further investigations to write to them about everything that transpired and I did that, that was on the 03 July 2025 until today no response no anything. This R7,000 😭😭represents a significant portion of my funds, and its absence has created a considerable financial strain. I rely on these funds for my essential needs, and the delay in their availability is causing me genuine hardship.
I trust you are well.
As per our telephonic conversation, kindly note your complaint was escalated to the investigating department and unfortunately our stance remains, as your claim remains declined.
If you remain unhappy with the resolution of your matter , you are at liberty to pursue the matter further with the National Financial Ombud (NFO).
ombudsman Contact Details
OBS Call Centre
086-...........
Email: info@.....
"I am deeply disappointed with Capitec Bank's rejection of my claim. My money was swallowed by the ATM, yet Capitec has provided no substantiating proof or record of where the funds went, or any evidence to justify their decision to reject my claim. I urge Capitec to clarify how a claim of this nature can be dismissed without any transparent accounting or verifiable records regarding the missing funds."
I trust you are well.
As per our telephonic conversation, kindly note your complaint was escalated to the investigating department and unfortunately our stance remains, as your claim remains declined.
If you remain unhappy with the resolution of your matter , you are at liberty to pursue the matter further with the National Financial Ombud (NFO).
ombudsman Contact Details
OBS Call Centre
086-...........
Email: info@.....
"I am deeply disappointed with Capitec Bank's rejection of my claim. My money was swallowed by the ATM, yet Capitec has provided no substantiating proof or record of where the funds went, or any evidence to justify their decision to reject my claim. I urge Capitec to clarify how a claim of this nature can be dismissed without any transparent accounting or verifiable records regarding the missing funds."