DM
Dayne M

1 reviews | Active since Aug 2018

21 Jun 2024, 09:54

Capitec ATM stole my funds and transferred to another account.

On the 7th June, I deposited money into another account using cash and the account number. I have used this same account number various times. When the transfer went through, it went to a different account. The transfer slip showed a different account to the one that was entered. On 8th June I went into the branch in Claremont - They told me the atm might have been tampered with. They told me to come back on the 10th June (Monday). When I went there they told me they were still investigating, and I must go back on Thursday. When I went back on Thursday they told me the account number I put in was rejected so it sent it to another account - they said they have escalated to head office. I since haven't heard from them.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jun 2024, 11:16
Official
Good day Dayne Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec