Capitec atm ****-urgent assistance needed from capitec

Very dissapointed in the lack of help & assistance from Capitec. My dad was a victim of card skimming at the capitec atm in polokwane, corner thabo mbeki & landros mare street. He was simply withdrawing some money and all of a sudden got various notifications of online purchases and withdrawals amounting to R10 000.00. This is a lot of money and when he reported it at the branch they simply said they will try investigate. Nothing has been done thus far and we need urgent assistance from capitec because this is unacceptable. These atms need to be properly serviced & checked.