sB
sandra B
1 reviews | Active since Apr 2022
18 May 2022, 07:15
Capitec ATM ****
l lost money at the Capitec ATM which l was meant to withdraw from a cardless transaction l made. I went to Capitec to open a case but they decide to close the case without informing me or helping me get my money back. Been going back and forth making calls no luck.
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Replies (3)
Capitec Bank's replyOfficial
18 May 2022, 08:48Good day Sandra
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 May 2022, 08:48
Official
Good day Sandra
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
sB
sandra B's updateReviewer Update
20 May 2022, 07:26l have been waiting for the call.
However l tried reaching out myself. One of the customer care people told me that my case was closed, l have to escalate the issue which l already did the previous week, but it seems like it was never escalated.
l then called again they told me l can try to withdraw the money now, l should be able to since the matter has been resolved. l did try but no luck.
I then called again soon after the withdrawal attempt, they dismissed me telling me to call the complaints number. How many times do l need to complain to get my money back.
when requesting for the ATM footage for them to see that am not lying about this whole issue, one of the Capitec employees told me they cannot provide me with such since their ATMs do not have cameras hence l have to go to the mall and get the mall footage myself.
When requesting for their recorded calls, for proof that l did call the same day l failed to get the money, am being told a different story.
Will l ever get my money back?
However l tried reaching out myself. One of the customer care people told me that my case was closed, l have to escalate the issue which l already did the previous week, but it seems like it was never escalated.
l then called again they told me l can try to withdraw the money now, l should be able to since the matter has been resolved. l did try but no luck.
I then called again soon after the withdrawal attempt, they dismissed me telling me to call the complaints number. How many times do l need to complain to get my money back.
when requesting for the ATM footage for them to see that am not lying about this whole issue, one of the Capitec employees told me they cannot provide me with such since their ATMs do not have cameras hence l have to go to the mall and get the mall footage myself.
When requesting for their recorded calls, for proof that l did call the same day l failed to get the money, am being told a different story.
Will l ever get my money back?
sB
sandra B's update20 May 2022, 07:26
Reviewer Update
l have been waiting for the call.
However l tried reaching out myself. One of the customer care people told me that my case was closed, l have to escalate the issue which l already did the previous week, but it seems like it was never escalated.
l then called again they told me l can try to withdraw the money now, l should be able to since the matter has been resolved. l did try but no luck.
I then called again soon after the withdrawal attempt, they dismissed me telling me to call the complaints number. How many times do l need to complain to get my money back.
when requesting for the ATM footage for them to see that am not lying about this whole issue, one of the Capitec employees told me they cannot provide me with such since their ATMs do not have cameras hence l have to go to the mall and get the mall footage myself.
When requesting for their recorded calls, for proof that l did call the same day l failed to get the money, am being told a different story.
Will l ever get my money back?
However l tried reaching out myself. One of the customer care people told me that my case was closed, l have to escalate the issue which l already did the previous week, but it seems like it was never escalated.
l then called again they told me l can try to withdraw the money now, l should be able to since the matter has been resolved. l did try but no luck.
I then called again soon after the withdrawal attempt, they dismissed me telling me to call the complaints number. How many times do l need to complain to get my money back.
when requesting for the ATM footage for them to see that am not lying about this whole issue, one of the Capitec employees told me they cannot provide me with such since their ATMs do not have cameras hence l have to go to the mall and get the mall footage myself.
When requesting for their recorded calls, for proof that l did call the same day l failed to get the money, am being told a different story.
Will l ever get my money back?
sB
sandra B's updateReviewer Update
23 May 2022, 08:06Capitec did finally resolve my case after countless calls and days. l was able to get my money back.
Thanks to the Hellopeter site.
Thanks to the Hellopeter site.
sB
sandra B's update23 May 2022, 08:06
Reviewer Update
Capitec did finally resolve my case after countless calls and days. l was able to get my money back.
Thanks to the Hellopeter site.
Thanks to the Hellopeter site.